FAQ


SHIPPING POLICY & PRICING

What payment methods do you accept? 

What payment methods do you accept? Treehouse accepts all major credit cards (i.e: Visa, Mastercard, Discover, and AMEX).(unfortunately no IOU's)

When will my order ship? 

We’re open Monday-Friday, 9-5p EST. We are closed on weekends and all major U.S. holidays. Orders are processed within 1-2 business days and before 12p PST. 

Will I receive an order confirmation? 

After a successful checkout, you will receive an email confirmation. Please check your SPAM folder if you do not receive.

How much is shipping?

We charge standard rates via UPS for shipping and handling within the US based on the destination and weight of the order.  Currently shipping charges range from $5-$20 Depending upon weight & region ($40+ orders ship free)

Will I receive a shipping confirmation? 

Once your order is processed, you will receive a shipping confirmation email from us with your tracking number. Please check your SPAM folder if you do not receive. 

Do you offer same-day shipping?

Not currently.

Do you offer international shipping?

We do offer international shipping, you will be able to view the options during checkout. Any additional customs or duties fees are at the expense of the customer. Treehouse is not liable for any additional fees incurred after shipment. 

Can I ship to a P.O. Box or an APO/FPO address?

Yes.

 Do you ship chocolate during warm weather or to warmer parts of the country?

Treehouse advises against chocolate deliveries to warmer countries during summer months (generally April through mid-September) or to destinations higher than 20 degrees centigrade.

What are other restricting temperature concerns?

Chocolate is subject to alter from its original form under unstable conditions. We cannot accept responsibility or offer any guarantees as we cannot control temperature conditions. 

RETURNS POLICY

If your order arrives damaged or different than demonstrated on the website in any way, please contact us at orders@treehousechocolate.com within 7-days after receiving your purchase. We will require imagery and the returned products to process a refund, items may not be tampered with or consumed. Treehouse’s production team will review each return as orders may be subjected to partial-refunds if the conditions are not met.

RETURN INSTRUCTIONS

We will send you a USPS return shipping form which can be printed out and secured to the return package. 

PRODUCT INFORMATION

How long will my drinking chocolate stay fresh?

1year

How should I store chocolate?

In a cool, dry, dark place... but who are we kidding, you'll be enjoying this as soon as you can find some hot water!

 Do your chocolates contain soy?

No!

Are they gluten-free?

Yes!

Do your drinking chocolates contain dairy?

All of our products contain dairy except for COCONUT, which is vegan.

Do your chocolates contain nuts?

No.

HAVE A QUESTION THAT IS NOT LISTED ABOVE?  EMAIL THE FOUNDER AT:

Aaron@treehousechocolate.com

5037469151

3055 NW Yeon Ave 54 Portland OR 97210